We are here to assist you with any inquiries regarding our winterwear collection, including our down jackets, hoodies, plush gloves, and knitwear.
Contact Details
- Brand: tundrafleece
- Email: winter@tundrafleece.com
- Telephone: +52 5556161422
- Address: Yacatas 496, Col. Narvarte Poniente, Benito Juárez, CDMX, C.P. 03020, Mexico
Customer Support Hours
Our support team reviews inquiries continuously. Please submit your message or email, and a representative will respond within 24 hours.
Communication & Inquiry Terms
By contacting tundrafleece through our designated channels, you agree to the following conditions governing customer communications:
1. Accuracy of Information: You agree to provide correct, current, and complete contact details when submitting an inquiry. tundrafleece relies on the information provided to process and respond to your requests.
2. Channel Authorization: Official communications regarding orders, products, or service inquiries are conducted exclusively via winter@tundrafleece.com and our primary telephone line (+52 5556161422). tundrafleece is not responsible for communications initiated through unauthorized third-party platforms or addresses.
3. Acceptable Use: Communications sent to tundrafleece must remain respectful and relevant to our products and services. Messages containing unlawful, abusive, or unsolicited commercial content may be filtered and disregarded.
4. Data Handling: Information submitted through our contact channels is collected and stored solely for the purpose of managing customer inquiries and processing orders in accordance with applicable standard privacy obligations.