1. Overview and Entity Information
This website (www.tundrafleece.com) and the brand tundrafleece are registered in Mexico and sell winter apparel products (including down jackets, hoodies, plush gloves, and sweaters) to customers in European territories and international markets. All references to “we”, “us”, or “our” refer to tundrafleece.
Where applicable, payment transactions and billing statements will display the relevant descriptor associated with our registered merchant account as tundrafleece.
—
2. Payment Processing
Payment handling on this website is facilitated by our third-party payment service provider, Stripe. Stripe independently handles transaction processing, risk evaluation, and fraud monitoring on our behalf in accordance with applicable financial standards.
Stripe is an independent payment service provider and is not a partner, joint venturer, or agent of tundrafleece. Stripe conducts periodic security risk assessments and monitors transaction activity to detect and prevent unauthorized or anomalous transactions.
—
3. Payment Methods and Checkout Process
We accept the following payment methods at checkout:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay, and other authorized digital wallets
Customers are not required to create or log in to a Stripe account to complete a purchase. All card details and payment information are processed through secure checkout mechanisms provided by Stripe. Upon successful verification and completion of payment, order fulfillment and dispatch will proceed in accordance with our standalone Shipping Policy.
—
4. Data Protection and Privacy Compliance
We are committed to processing customer data in accordance with applicable data protection laws in Mexico and European regulations, including the General Data Protection Regulation (GDPR) where applicable.
Cookie Management: Non-essential cookies and tracking technologies are activated only after explicit consent is granted by clicking the “Accept” button on our website’s cookie banner.
Privacy Policy: Full details regarding how personal data is collected, stored, and processed are set forth in our dedicated Privacy Policy available on this website.
—
5. Security Measures
Payment transactions are processed using industry-standard encryption protocols and security controls maintained by our payment service provider to safeguard financial data during transmission. While robust technical and organizational measures are implemented to protect customer information, transmission over the internet cannot be rendered immune to all potential security risks.
—
6. Customer Support and Enquiries
For any questions or enquiries regarding transactions or payments, please contact our customer support team:
Email: winter@tundrafleece.com
Response Time: We aim to respond to all enquiries within 24 to 48 hours.