SECTION 1 – OVERVIEW
This website is operated by tundrafleece. Throughout the site, the terms “we”, “us” and “our” refer to tundrafleece. tundrafleece offers this website, including all information and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing clothing items from us, you engage in our service and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
SECTION 2 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for legitimate legal or operational reasons at any time.
You understand that your content (not including payment card data), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card data is processed under appropriate encryption standards.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We strive to display product details, descriptions, and imagery as accurately as possible. However, slight variations in color or presentation may occur depending on display settings.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 – PRODUCTS AND ORDERS
Certain products, including winter apparel such as jackets, hoodies, gloves, and knitwear, may be available exclusively online through the website. These products may have limited quantities.
We reserve the right, but are not obligated, to limit the sales of our products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
SECTION 7 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.
SECTION 8 – SHIPPING AND DELIVERY
We ship our products to customers across Europe in partnership with priority courier services such as DHL, FedEx, and UPS.
1. Processing & Shipping Duration: Orders are processed and dispatched within 1 to 3 working days. Estimated delivery times are typically 5 to 10 working days following dispatch.
2. Order Tracking: Automated email notification updates containing tracking details will be issued to the email address provided at checkout at key milestones, including order dispatch, arrival at sorting facilities, and final local delivery.
3. Risk and Ownership Transfer: In accordance with statutory regulations including the European Consumer Rights Directive, the risk of loss or damage to goods remains with tundrafleece until the goods are physically acquired by you or a designated third party (other than the carrier). Ownership transfers upon delivery.
4. Delayed or Undelivered Items: If an order exceeds standard shipping expectations, we will initiate an official inquiry with the carrier. Depending on the outcome of the investigation, appropriate resolution will be provided, including a full refund or order re-dispatch where applicable.
SECTION 9 – RIGHT OF WITHDRAWAL, RETURNS AND REFUNDS
Customers residing within the European Union / European Economic Area benefit from statutory consumer protection rights:
1. 14-Day Right of Withdrawal: You have the legal right to cancel and withdraw from your contract within 14 days of receiving your items without specifying a reason. To exercise this right, you must inform us via email at winter@tundrafleece.com within the 14-day cancellation window.
2. Damaged, Defective, or Incorrect Goods: If an item arrives damaged or defective, please contact customer support at winter@tundrafleece.com providing clear photographic evidence of the issue. Upon verification of the issue, we will process a replacement or a full refund without requiring a physical return of the defective item.
3. Refund Processing: Valid refunds will be processed using the original method of payment within a reasonable timeframe, subject to applicable payment network standards.
SECTION 10 – INTELLECTUAL PROPERTY
All visual content, images, graphics, designs, logos, text, and product photography available on www.tundrafleece.com are owned by or licensed to tundrafleece. Unauthorised duplication, reproduction, distribution, or commercial exploitation of any material on this website is strictly prohibited.
SECTION 11 – LIMITATION OF LIABILITY AND WARRANTIES
Statutory rights under European law remain fully applicable.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, or error-free.
To the extent permitted by governing law, tundrafleece shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website services.
SECTION 12 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable legal principles, subject to mandatory statutory provisions for consumer protection established under European regulations.
SECTION 13 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
SECTION 14 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Brand / Operating Entity: tundrafleece
Website: www.tundrafleece.com
* Contact Email: winter@tundrafleece.com