This Shipping Policy applies to all orders placed on www.tundrafleece.com (operated under the brand tundrafleece). We are committed to providing reliable delivery of our winter apparel across Europe. By making a purchase on our website, you agree to the terms outlined below.
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1. Dispatch & Processing Time
Order Processing: All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
Dispatch Location: Orders are prepared and shipped from our dispatch facility located at:
> Yacatas 496, Col. Narvarte Poniente, Benito Juárez, CDMX, C.P. 03020, Mexico
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2. Shipping Destinations & Transit Times
We ship exclusively to countries within Europe via premium shipping partners, including priority services from DHL, FedEx, and UPS.
Standard Transit Time: Estimated 5 to 10 business days following order dispatch.
Tracking Notifications: Automated order updates and tracking notifications will be sent directly to the email address provided at checkout at key milestones, including:
Order dispatch confirmation
Carrier facility arrival
Out for local delivery
Note: Custom processing, severe weather conditions, or local transport delays in destination countries may occasionally impact final delivery timelines.
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3. Shipping Charges & Taxes
Shipping Rates: Applicable shipping fees are calculated and clearly displayed during the checkout process before payment completion.
Customs Duties & Import Taxes: Orders delivered to European destinations may be subject to local VAT, customs duties, or import tariffs depending on destination country regulations. Any such fees are the responsibility of the recipient unless specified otherwise at checkout.
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4. Delayed, Lost, or Undelivered Packages
If your order has exceeded the standard estimated transit time without a delivery status update:
1. Carrier Investigation: Contact us at winter@tundrafleece.com. We will immediately initiate a formal trace and investigation with the designated logistics carrier (DHL, FedEx, or UPS).
2. Resolution: Following verification from the carrier regarding lost or severely delayed transit, we will arrange either a full order refund or a replacement shipment, depending on inventory availability and customer choice.
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5. Incorrect Shipping Information
It is the customer’s responsibility to ensure that the delivery address provided at checkout is complete and accurate.
Address Errors: We are not liable for delayed or misdelivered shipments resulting from incorrect or incomplete shipping information provided during checkout.
Re-routing Costs: If a package is returned to our dispatch address due to an invalid or unresolvable address, additional reshipment fees may apply.
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6. Contact Information
For questions regarding your shipment, order tracking, or delivery status, please contact our support team:
Brand / Store Name: tundrafleece
Website: www.tundrafleece.com
Customer Support Email: winter@tundrafleece.com
* Dispatch Address: Yacatas 496, Col. Narvarte Poniente, Benito Juárez, CDMX, C.P. 03020, Mexico